General Description:

Cashiers are responsible for taking customer orders and completing the payment transaction.  They will serve non-Espresso beverages and food to customers.

Reports to:

Business Manager

Position Details:

Positions may be full-time or part-time based on scheduling needs.  Shifts will vary.  Position needs to be available to work any shift during open business hours.  This is a non-exempt position therefore will be eligible for overtime pay if approved and assigned by the Business Manager.

Duties and Responsibilities:

  • Based on shift(s) assigned, completes business opening activities (e.g. equipment ready, food stocked, etc.) prior to start of business hours and/or completes business closing activities (e.g. cleaning, food stored properly, etc.) daily according to procedures and opening/closing checklists.
  • Takes customer orders, enters order into POS and completes payment transaction.
  • May manage the drive-up order window; fulfills non-espresso drink orders and some food orders at the order window; monitors car line and alerts Manager On-Duty when assistance is needed to keep the line moving.
  • Monitors To-Go cups and other To-Go service items during shift and restocks as needed.
  • Monitors items in bakery display case during shift. Restock as needed.
  • Busses dishes and washes as needed during shift.
  • Keeps work area neat and clean throughout shift.
  • Follows cash handling and Point of Sale system processing procedures including completing a Cashier Shift Report at the end of each shift.
  • Follows food handling procedures to ensure food safety. May monitor time/temperature of foods and complete appropriate logs.
  • Handles customer complaints during shift and takes authorized actions to correct situation to customer’s satisfaction.
  • May accept coffee shop deliveries; inspects packages for damage, measures temperature as needed, and inspects frozen foods for signs of thawing, and processes invoice/paperwork as needed and gives it to the Business Manager. If packages may need to be rejected, contacts the Manager On-Duty. Ensures all product is properly inventoried and stored according to procedures.
  • May assist with training new staff.
  • Reports operational issues to Manager On-Duty.
  • Assists with other duties as needed.

Qualifications:

  • Must be knowledgeable of health department requirements for safe food handling (training may be provided).
  • Must be knowledgeable of policies and procedures of KaPow Comics & Coffee (will be provided) and ability to follow and implement them.
  • At least one (1) year work experience in a cash handling position required.
  • Prefer at least one (1) year of previous coffee shop experience.
  • Demonstrable effective communication and interpersonal skills.
  • Ability to work in an environment with long periods of standing, handling cleaning chemicals, and ability to lift up to 50 lbs.
  • Knowledge and interest in comic books/characters a plus.
  • High School diploma or GED equivalent required; college courses or degree preferred.